Q. Can you quote for work over the phone and for how long is your quotation valid?
A. No – Every property, building site etc are different so therefore we will have to carry out an individual survey and/or assessment to establish the full extent of the proposed works in order to provide you with the most cost effective solution. Under normal circumstances the Quotation is open for acceptance for 28 days. However, where arrangements cannot be concluded within this period, for example in the case of a house purchase or delay in a site works programme, we are happy to extend this period.
Q. Will I need to pay a deposit?
A. Yes – It is necessary to pay Sussex Damp Proofing a certain % deposit which is relevant to the cost of the proposed works prior to the commencement of works date. The deposit you pay is non-refundable should you cancel the proposed job prior to the agreed commencement of works date.
Q. Can Sussex Damp Proofing provide me with a guarantee?
A. Yes – Sussex Damp Proofing are Triton approved contractors and upon full settlement of payment are able to provide a guarantee all valid from the works completion date, for a period of 10 – 30 years with the T.U.G Triton Users Guarantee Company on all basement works and preservation treatments. For more info see: T.U.G Triton Users Guarantee Company.
Q. How do I pay?
A. Normally people prefer to pay us by cheque or by balance transfer/payment.
Q. Can I live in my home whilst you carry out the treatment work?
A. Generally yes – It is up to the client’s personal preference to decide. Although, there may be a small time exclusion period from the treated areas of your property when carrying out treatments such as woodworm or dry rot. You also may not wish to live in your home during the treatment period if the work we are undertaking involves the removal of your bathroom or kitchen areas etc.
Q. If you installed a damp proof course in my property, as well as re-plastering. When can I carry out re-decoration?
A. Sussex Damp Proofing recommends that you do not carry out permanent decoration i.e. wallpapering, for a period of 12 months after the damp proofing works. However, you can use a water-permeable emulsion paint after all visible signs of damp have disappeared, usually between 4 and 8 weeks.
Q. If you treat the woodworm in my property, will there be a smell?
A. Yes – The treatment fluid we use has a slight odour, however it is advised, as the area being treated cannot be occupied for a period of 2 hours, you will find that the smell has dispersed before you re-enter the room/s.
Q. Can Sussex Damp Proofing manage the whole construction project?
A. Yes – Sussex Damp Proofing can provide a complete package on all our contracts. For example on basement conversions we can commence any preparation work e.g. digging out of basement floors to gain extra headroom, complete the structural waterproofing, construct the desired floor be it screed or a floating floor, deal with all plumbing and electrical requirements, and completely fit out the basement development including installing bathrooms and kitchens, plastering, tiling, decorating etc enabling us to provide our clients with a total turn-key solution.